How is the order placed?

We take all the orders online through the website. The product is first added to the cart and then processed from there to conform the order placement

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Which payment methods do you accept?

We accept Cash on Delivery and digital payments through Paypal and online banking.

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Is there any extra amount to pay as security deposit?

Each time you rent an outfit, we charge a security deposit along with the rental amount which is refunded once the outfit is returned to us in the same condition as it was sent out. In case of damages/stains, we will deduct them from the security deposit or charge extra thereafter.

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How do I reschedule my delivery or pick up?

You can mail us at flairfixer@gmail.com with your order number and details or reach out to us via the Contact Us page.

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For how long can I keep the outfit with me?

The rental duration for any outfit is either 4 days. For longer duration please contact us.

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How long will it take for my order to reach me?

It usually takes 3-4 working days for an order to reach you. The website allows you to choose a delivery date three days from the current date so that we have ample time to fit the outfit according to your custom measurement and deliver it to you. In case of urgent delivery please choose express delivery option or contact us via email and wix chat.

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Does the rental duration start from the day I have placed the order?

No, the rental duration starts from your chosen delivery date and is valid for the rental duration you have chosen when placing the order.

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How do I cancel my order?

The cancellation request must be emailed to flairfixer@gmail.com or reach out to us via Contact Us page

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Are there delivery fees charged?

Yes, we charge extra additional amount for the delivery and the amount varies as per the location of delivery

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Can I alter my outfit at home?

The tailors take great effort in custom fitting the outfit for you before it is sent out to you so there won’t be any need for altering the outfit at home. In case you have any issues, please contact us immediately.