Rental Period

 

Rental Period means the weekend or midweek hire or agreed to period such as holiday or extended hire that the customer booked the dress for – starting from the day the dress has been handed by FlairFixer to the third party delivery service (Our delivery persons) until the rental return due date.

The dress must be returned on Monday before 12pm (12-noon) for a weekend hire and on the next business day after the event by 12noon for a weekend hire. Customers must provide a photo of the lodgment receipt.

Rental Period and Late Fees

 

The rental period shall commence from when the FlairFixer hands over the hire to the third party shipping provider i.e Our delivery persons and shall continue until the Dress is lodged at the post office for its return to us or upon time showing on the photo taken of putting return in the yellow street box.  We aim to deliver the item by the day before the event or earlier where possible.

In cases where the dress has not been returned to FlairFixer by the Rental Return Due Date then FlairFixer shall be entitled to charge additional hire fees until the Dress is returned to FlairFixer and the Customer expressly authorizes FlairFixer to deduct such additional hire fees from the Customer’s credit card which was provided at the time of placement of the Customer’s order. Such additional charges shall be charged a fixed fee of Rs. 150 for each day overdue. Weekend hire returns have to be lodged at Our delivery persons Office on Monday before 12pm. Otherwise the hired garment is to be returned on the day after event.

If the Customer has not returned the rental item(s) within 10 days after the return date, FlairFixer will consider the rental item(s) as non-returned and will charge the Customer’s credit card 150% of the recommended retail value stated on the item’s description page on our website minus any late fees that the Customer has already paid. The rental fee will not be subtracted.

In the rare case the customer posted the return wrongfully (i.e. red instead of yellow street box or forgotten signature or similar) thereby causing delay in the garments return to us, the customer will be charged a late fee.

Garment must be returned from the same state that it had been delivered to (unless otherwise agreed)

 

Refunds
 

FlairFixer does not offer monetary refunds. Our refunds are issued as non-expiring store credits only.

We do not accept emails to report on items you wish to return for a credit. Customer must notify us via SMS or phone call on the delivery day of the dress and must return the item with proof to us to qualify for a store credit of an unworn returned item.

The item must be returned by a particular time advised by our team via SMS with photo proof (of lodgement receipt or of putting item in a yellow street box) to qualify for a non- expiring store credit. We would usually ask you to return same day of receipt or next day by 12noon.

With that credit you may book another item for the same event date where possible.

Note, postage and cleaning fee cannot be credited for an unworn returned item. Our hygiene standards are very high at FlairFixer, which means that EVERY item, worn or only tried on by a customer, must be cleaned. That way we ensure that every following customer receives a clean item without any make up/ tan/ BO or similar.

No credit will be authorised for an item booked with a credit. Please see further under store credit below.