The laws of Nepal govern our Terms and Conditions which stipulate our Dress Hire Policy.

 

By accessing and using the FlairFixer website at www.flairfixer.wixsite.com/flxrs and www.flairfixer@gmail.com">www.flairfixer@gmail.com, you are accepting and consenting to the practices in these terms of use. “FlairFixer” (“we”, “our”, “us”) means its successors and assigns or any person acting on behalf of and with the authority of FlairFixer Pvt Ltd.

Any instructions received by FlairFixer from the Customer for the hire of the Dress and/or the Customer’s acceptance of the Dress supplied for hire by FlairFixer shall constitute acceptance of the terms and conditions contained herein.

The FAQ on our website form part of our terms and conditions and you agree to have read and accepted them as binding when placing an order.

 

Rental Period
 

Rental Period means the weekend or midweek hire or agreed to period such as holiday or extended hire that the customer booked the dress for – starting from the day the dress has been handed by FlairFixer to the third party delivery service (Our delivery persons) until the rental return due date.

The dress must be returned on Monday before 12pm (12-noon) for a weekend hire and on the next business day after the event by 12noon for a weekend hire. Customers must provide a photo of the lodgment receipt.

 

Sizing
 

FlairFixer offers garments in different sizes. You can find sizing guides provided by the designer on our website on the product page itself. Please also view the product description of each item for recommendations. We highly recommend to try on the item at the boutique prior to renting.

 

Price and Payment
 

The Price shall be FlairFixer’s current price according to FlairFixer’s current Price list as detailed on FlairFixer’ website. FlairFixer reserves the right to change the Price in the event of a variation to the Customer’s requirements. The advertised rental price on Instagram may differ and does not establish an offer. The current price is always shown on the website.

 

Cleaning Fee
 

Hire prices stated on website do not include the cleaning fee. The customer is charged Rs. 100 in addition to the hire price (part of the shipping method when checking out). We are responsible for the cleaning of the item. Customers shall not attempt to clean the garment themselves under any circumstances.

If the dress is heavily stained, especially with fake tan, the customer authorizes FlairFixer to charge an extra cleaning fee of Rs. 300. In the event that fake tan stains a garment or perfume damages the fabric and prevents it from being rehired (meaning the tan is not removable), FlairFixer reserves the right to charge the Customer under the same conditions as a damaged item. Please refer to the section damages for further conditions.

 

Order Cancellations by FlairFixer
 

FlairFixer may cancel your order due to an unforeseen event, such that the item you ordered suddenly became out of stock and/or is no longer available for hire. If an item in your order does become unavailable, you will be contacted about the cancellation via email or SMS. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order. You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) for any loss of time or inconvenience, which may result from such a cancellation. You will receive a full refund in cases where we cancel your order.

 

Order Cancellations by the Customer
 

FlairFixer does not charge cancellation fees.

If you wish to cancel your order prior to dispatch, please contact our Customer Service replying to your order confirmation email.

We will issue a non-expiring store credit if the customer cancels an order up to 7 business days prior to the beginning of their rental period. To cancel an order, we require the customer to contact our Customer Service by replying to the order confirmation email. Upon cancellation of the order, we will authorise a refund issued as store credit to be put towards another dress hire at another time. The shipping and cleaning fee will be kept as part of the store credit. Note, monetary refunds are not available.

If you cancel after we have prepared your shipping bag we will deduct Rs. 100 from your store credit.

If you contact us after we have dispatched the garment, your rental period has started and we will not issue a cancellation of your order.

Please see section refunds below for options.

 

Rental Period and Late Fees
 

The rental period shall commence from when the FlairFixer hands over the hire to the third party shipping provider i.e Our delivery persons and shall continue until the Dress is lodged at the post office for its return to us or upon time showing on the photo taken of putting return in the yellow street box.  We aim to deliver the item by the day before the event or earlier where possible.

In cases where the dress has not been returned to FlairFixer by the Rental Return Due Date then FlairFixer shall be entitled to charge additional hire fees until the Dress is returned to FlairFixer and the Customer expressly authorizes FlairFixer to deduct such additional hire fees from the Customer’s credit card which was provided at the time of placement of the Customer’s order. Such additional charges shall be charged a fixed fee of Rs. 150 for each day overdue. Weekend hire returns have to be lodged at Our delivery persons Office on Monday before 12pm. Otherwise the hired garment is to be returned on the day after event.

If the Customer has not returned the rental item(s) within 10 days after the return date, FlairFixer will consider the rental item(s) as non-returned and will charge the Customer’s credit card 150% of the recommended retail value stated on the item’s description page on our website minus any late fees that the Customer has already paid. The rental fee will not be subtracted.

In the rare case the customer posted the return wrongfully (i.e. red instead of yellow street box or forgotten signature or similar) thereby causing delay in the garments return to us, the customer will be charged a late fee.

Garment must be returned from the same state that it had been delivered to (unless otherwise agreed).

 

Shipping Policy
 

FlairFixer’s standard delivery method is Express postage operated by Our delivery persons. Signature required on most orders.

The estimated standard delivery time for express post is 1-2 business days – depending on your location and the time you submitted your order.

Upon receiving a customers order, we post the dress out to you so that it will arrive one day prior to your event or to arrive on the day of event at the very latest. It is upon our discretion to post the garment earlier where possible. We always aim to dispatch items extra early for your convenience.

It is the customer’s responsibility to calculate how long the dress may take to arrive to your delivery address, and ensure that you place your order with sufficient time to ensure that the garment will arrive in time for your event. Customer bears the risk of timely delivery for last minute orders. 

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Damages
 

The Customer must inspect the Dress upon receipt of delivery and shall within four (4) hours of receipt notify FlairFixer (by phone or email) of any alleged defect, shortage in quantity, damage or failure to comply with what was ordered.

FlairFixer retains ownership of the dress property. All risk associated with the dress passes to the Customer at the time of us sending the garment to the customer at the post office. The Customer accepts full responsibility for the safekeeping of the dress.

Customers will not attempt to clean, repair, or alter the garment(s) at any time without consent from FlairFixer. If the dress gets damaged or has been returned with wear and tear, the client will pay the applicable repair/alteration fees – following a quote provided by FlairFixer. The customer is not to arrange repair. In addition to the repair fees, the customer shall pay any loss of business and possible loss in value of item due to the damage incurred to the dress.

If the item is damaged in a visible area affecting the look and quality of the dress and/or the damage cannot be repaired in a manner that will allow us to continue to hire the dress out, the customer is liable to pay 150% of RRP as stated on website or seek to replace garment within 7 days. The customer is liable to pay any loss of business incurred as a result of the dress not being available for hire the following week, if the dress was booked by the next customer and cannot be supplied due to delay caused by customer.

If the dress gets lost, stolen or damaged beyond repair, whether or not such loss, theft, or damage is attributable to any negligence, failure, or omission of the Customer then the Customer is liable to pay 150% of the RRP as stated on the item description on FlairFixer’ website (or if no RRP stated, the general RRP as stated by the designer) minus any late fees that the Customer has already paid or the customer is liable to replace the item in immaculate/new condition within 7 days. The customer is liable to pay the lost business of the hire fee of the following week, if the dress was booked by the next customer and cannot be supplied due to delay caused by customer.

We advise that clients who intend to hire items be extra mindful if using fake tanning products or perfume. In the event that fake tan stains a garment or perfume damages the fabric and rendering it unsuitable for rehire, FlairFixer reserves the right to charge the Customer 150% of the recommended retail value as stated on item description on our website. The Customer expressly authorises FlairFixer to deduct such fees from the Customer’s credit card, which was provided at the time of placing the Customer’s order. 

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Refunds
 

FlairFixer does not offer monetary refunds. Our refunds are issued as non-expiring store credits only.

We do not accept emails to report on items you wish to return for a credit. Customer must notify us via SMS or phone call on the delivery day of the dress and must return the item with proof to us to qualify for a store credit of an unworn returned item.

The item must be returned by a particular time advised by our team via SMS with photo proof (of lodgement receipt)  to qualify for a non- expiring store credit. We would usually ask you to return same day of receipt or next day by 12noon.

With that credit you may book another item for the same event date where possible.

Note, postage and cleaning fee cannot be credited for an unworn returned item. Our hygiene standards are very high at FlairFixer, which means that EVERY item, worn or only tried on by a customer, must be cleaned. That way we ensure that every following customer receives a clean item without any make up/ tan/ BO or similar.

No credit will be authorised for an item booked with a credit. Please see further under store credit below.

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Store Credit
 

FlairFixer store credits are non- expiry. Credits cannot be used in combination with other promotional codes. Store credits cannot be resold, they are non- transferable. Items already booked with a store credit cannot receive a new credit on that order. No credits for an order placed using a credit.

In the case of an unforeseeable event (i.e. we stop operating) FlairFixer reserves the right to cancel any store credits without notice or refund.

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Promotional code
 

FlairFixer coupon codes are non-transferable. They apply to the discount of the hire cost only and cannot be applied on the shipping and cleaning fee. In the case of an unforeseeable event (i.e. we stop operating) FlairFixer reserves the right to cancel any promotional codes without notice.

Promotional codes cannot be used in combination with store credits.

 

Exclusion From Hiring Service

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We reserve the right to exclude any individuals from using our hiring service. Orders from excluded individuals will be cancelled and refunded minus Rs. 200 cancellation fee

 

LIMITATION OF LIABILITY

FlairFixer will in no way be liable for any direct, indirect, incidental, special or consequential damages, resulting from use or inability to use the website or for the cost of procurement of substitute products or resulting from any products purchased or obtained or messages received or transactions entered into through the website or resulting from unauthorized access to or alteration of your transmissions or data or of any information contained on this website, including but not limited to, damages for loss of profits, use, data or other intangible, even if we have been advised of the possibility of such damages.

Where any Act of Parliament implies in the Terms and Conditions any term, condition or warranty, and that Act avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of, or liability under such term, condition or warranty, such term, condition or warranty shall be deemed to be included in the Terms and Conditions, however, the liability for us on any breach of such term, condition or warranty shall be limited, at our option, to any one or more of the following:

• If the breach relates to goods;

• The replacement of the goods or supply of equivalent goods;

• The repair of such goods;

• The payment of the cost of replacing the goods or of acquiring equivalent goods; or

• The payment of the cost of having the goods repaired; and

• If the breach to relates to services:

• The supplying of the services again; or

• The payment of the cost of having the services supplied again.